Bristol Dial-A-Ride

Passenger Comments

BDAR holds regular 'Passenger Have Your Say' sessions, where passengers are invited to meet managers and provide feedback about the services they are using. We also carry out larger scale surveys which help provide us with information about our passenger needs and the ways in which our services might be developed to meet these needs.

Here are some of the comments from 2005:

“The drivers and telephone operators are considerate and helpful always.  I would like to add that I am truly glad that the Dial-a-Ride service is available.  Thank you to all the staff.”

“I am most grateful for the service – it’s such a pleasure to be picked up from door to door.  Without this I wouldn’t bother to go out very often and it’s nice to go to a club and mix with other people rather than stay at home alone.  Thank you.”

“It’s excellent and gives me my independence.  Thank you very much.”

“As ex-service veterans we are now most grateful for this service – it has benefited us greatly.”

“I suffer from arthritis and have found the Dial-a-Ride wonderful.  I don’t walk too well and the drivers are very kind helping with my shopping.  I don’t think I would be able to get out shopping if it wasn’t for Dial-a-Ride.  Also the ladies in the office, they’re wonderful.”

“I would like to say thank you for Dial-a-Ride.  Getting on a bus, using a walking stick and carrying shopping was almost impossible and I’m very grateful for the service.  Your staff are lovely.”

“I am so grateful for this service and it has made a great difference to my life.  I would not be able to get on a bus.  Your drivers are pleasant and caring.  Thank you for a marvellous service.”

“My grateful thanks for a wonderful service.”