Bristol Dial-A-Ride

0845 130 1875
'Providing Quality Transport Services to Disabled People'

About Us

History and Aims

Bristol Dial-a-Ride started in 1988 with just one accessible minibus. Since then, the fleet has grown and the organisation has changed dramatically. Every time a new vehicle is purchased we use the experience and knowledge we have gained to improve standards of comfort and safety for all our passengers. Today we have 13 fully accessible vehicles for the Citywide services and we plan to expand this service to evenings and weekends, as funding becomes available. Bristol Dial-a-Ride currently has over 16,000 registered users and made over 62,000 individual disabled passenger trips in 2006/7.

Bristol Dial-a-Ride has a strong and active Management Committee consisting of 14 passengers who are all disabled people and we currently have a staff team of 34 (many of whom are part time). We continue to invest in the training and development of both Committee members and staff to ensure the very highest standards in service delivery and operation.

Our Mission

For all disabled people to have access to equivalent fully accessible, affordable and safe public transport services as is provided for non-disabled people in Bristol.

Our Purpose

  • to be a leader in the provision of high quality accessible door-to-door transport services on a day, evening and weekend basis for disabled people living in Bristol, at a similar cost to public transport;
  • to enter into partnerships and working arrangements with other organisations to maximise the accessible transport available in the Bristol area
  • to carry out research, campaigning and education so as to promote the social model of disability in relation to access and accessible transport issues both locally and nationally.

Our Values

  • Bristol Dial-a-Ride works from the Social Model of Disability as a fundamental principle and recognises that people are not disabled by their impairments but by physical, environmental and attitudinal barriers which exist in society.
  • Bristol Dial-a-Ride will work towards ensuring that all passengers, staff members, volunteers & organisations/individuals are not discriminated against on any grounds as stated in it's Equal Opportunities Policy.
  • Bristol Dial-a-Ride is committed to high quality service as detailed in the Service Standards leaflet.
  • Bristol Dial-a-Ride is committed to being a passenger-led organisation and is managed by a Management Committee of whom 100% are passengers. Bristol Dial-a-Ride holds regular local user forums and carries out an annual survey of all passengers to ensure the wider needs of passengers are addressed and implemented